Contacting Customer Support

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Stake’s Customer Support Services: Real Support in Real Time is the world’s leading online betting site. Our platform is easy to use and navigate, and we have an active online community available to help you with any questions.

Should you need to contact the customer support team for any reason, we provide 24/7 assistance to our casino and sportsbook customers.

Read on to find out everything you need to know about Stake’s customer support services and how you can receive real support for your gambling queries in real time.

How Can I Access Stake’s Customer Support Services?

The best way to contact customer service at is via the live chat feature. You can access our live chat when you sign into your account. We provide 24/7 support to our customers via live chat and offer rapid response times.

Alternatively, you can visit the Help Centre for advice and answers from the Stake support team. There are articles relating to:

  • Account Issues : Find out information relating to your general account settings, security, and recovery.

  • Wallet : Learn about deposits, withdrawals, and storing currencies such as crypto coins securely online.

  • Casino : Find articles about our online casino, including helpful guides about house edge, games, and offers.

  • Sportsbook : Read articles about sports betting at and discover the various sportsbook features available at our site.

  • Bonuses and Promotions : Discover all the information about our current sports bonuses and ongoing casino promotions .

  • VIP Program : If you’re a Stake VIP , this is the place to find out information relating to our multi-level VIP program.

  • FAQ : Here, you will find articles relating to general FAQs about betting at

What Types of Queries Can I Contact Customer Support For?

The short answer is that you can contact our customer support team for help with any issue you face when betting at We recommend visiting our Help Centre as your first port of call, as you will find published articles with solutions to a host of potential issues, from deposits and withdrawals to coin mixing.

Our helpful agents are available 24/7 to resolve your issues, ensuring that you can bet at without issue. Whether your issue is related to our sportsbook or casino, you will find the support you need from a helpful customer service agent.

Resources and Guides Available

We’re proud to offer exceptional support to our customers in real time. To help you further, we have also produced several helpful guides that you can access to read up on key aspects relating to betting at, including:

  • How-to-Guides : Our how-to-guides are the perfect starting point for anyone looking for more information about betting at For instance, you can read our guide that explains how to bet on snooker or discover how to play scatter symbol slots . We offer handy how-to guides for so many different topics, so this page is the ideal place to find more information about betting online at We regularly add new how-to guides to our collection, so be sure to check our Stake News & Blog page regularly for the latest guides.

  • Online Casino Guide : Our online casino guide is the ideal companion to your online gaming at the Stake Casino. Learn about key terms and the different games you can enjoy, including popular slots , table games , live casino games , and dice games . Our online casino guide should be your first port of call if you want more information about the games available at and how to play them.

  • Sports Betting Guide : You can also check out our sports betting guide at for key information about betting types, odds, and live sports betting. Whether you’re a sports betting newbie or an experienced bettor, you will find our sports betting guide helpful as you place your bets throughout the season.

  • Crypto Buying Guide : Refer to this guide for everything you need to know about buying crypto to play games and bet on sports at You can also find out which cryptocurrencies Stake supports and how to process deposits and withdrawals without delay. We also recommend checking out the Moonpay documentation for more information about how payments work.

Stake Customer Support FAQ

How Can I Speak with a Customer Support Team Member?

If you experience an issue when betting at, you can contact a customer support team member via the live chat option at Our live chat provides 24/7 support.

Alternatively, you can engage with the members of the Stake online community for real-time support for a range of issues, from payments to games and everything in between.

Will I Be Talking to Real People?

Yes! Real people, not bots, provide customer support at Our customer support team members are well-trained and highly knowledgeable and will do everything they can to resolve your issue quickly.

If you’re a member of the Stake VIP Club (Platinum IV and above), you can request support directly from your VIP host, which is the best way to get the most out of your betting experience at

In Which Languages Does Stake Provide Support?

As a global online betting site, we acknowledge that our customers need support in multiple languages, so we offer support in English, Japanese, Portuguese, Russian and Spanish.

When is Customer Support Available?

You can find answers to your queries and issues 24/7. Our guides are freely available to all players and customers, and our help centre is accessible around the clock. You can also post within the Stake Community at any time of the day or night.

If you want to speak directly to a customer support agent, you can get in touch 24/7, and we aim to provide quick responses to all queries we receive. This ensures we can resolve your problem quickly so you can continue betting at